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Exam 8: Training and Developing Employees

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Question 51

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Which of the following best describes the first step in a performance analysis?

A) comparing a person's actual performance to the ideal performance
B) investigating employee-related customer complaints
C) evaluating supervisor performance reviews
D) conducting job knowledge assessments

E) A) and D)
F) A) and C)

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Question 52

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What is the purpose of employee orientation? What role does training play in employee orientation?

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New employees should feel welcome and at...

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Question 53

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Management games are considered an effective training tool because trainees are actively involved,and the activities help trainees focus on planning and solving problems.

American Airlines uses flight simulators to train pilots about airplane equipment and safety measures.This is an example of ________.

Any attempt to improve managerial performance by imparting knowledge,changing attitudes,or increasing skills is called ________.

Performance analysis is a detailed study of a job to determine what specific skills the job requires.

According to Kurt Lewin,all of the following should occur in the moving stage of organizational change EXCEPT ________.

Which of the following is the primary advantage of lecturing as a method of training?

What is on-the-job training? What types of on-the-job training methods are most frequently used by employers?

Both action learning and management games require trainees to work in groups.In a brief essay,explain the similarities and differences between the two management development techniques.

All of the following are literacy training methods used by employers EXCEPT ________.

Which of the following steps will most likely NOT help employers protect themselves against charges of negligent training?

What is the difference between a task analysis and a performance analysis? What is the purpose of each in regards to training?

With job instruction training,which of the following should most likely be included beside each step listed?

Which of the following is a systematic method for teaching job skills that involves presenting questions or facts,allowing the person to respond,and giving the learner immediate feedback on the accuracy of his or her answers? A) job instruction training B) programmed learning C) apprenticeship training D) simulated learning

What are the four steps involved in the training process? After a training program has been established,how can managers make the training material more meaningful for employees?

What is the second step in the ADDIE training process?

All of the following are useful methods for ensuring success after on-the-job training has occurred EXCEPT ________.

Evidence suggests that Web-based instruction is significantly more effective than classroom instruction for teaching information about how to perform a job-related task.

James,an HR manager,is currently identifying the specific knowledge and skills required for a telemarketing position at Newman Enterprises.James is most likely involved in which of the following?