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In this day of rapidly changing technology,technical skills are the most important skills for all levels of management.

A) True
B) False

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Free-rein leaders tend to carefully monitor their subordinates to make sure they are doing the job in the correct way.

A) True
B) False

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A statement about why an organization exists and what it is trying to achieve is called the organization's directive.

A) True
B) False

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The downsizing that has occurred in recent years has __________ middle managers in many organizations.


A) increased the number of
B) eliminated the jobs of some
C) strengthened the control of
D) increased the importance of

E) A) and B)
F) A) and C)

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Supervisory managers are those who directly oversee the activities of workers and evaluate their daily performance.

A) True
B) False

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Which of the following techniques would a team of workers be most likely to use if they wanted to evaluate several possible solutions to a specific problem their company needs to solve?


A) PERT
B) Regression analysis
C) PMI
D) MBO

E) A) and B)
F) B) and C)

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The question of how to implement change within an organization is the responsibility of the firm's CEO.

A) True
B) False

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Vinnie wants to become a manager in his company,but he has always been a bit shy and has a hard time interacting with co-workers.In order for Vinnie to succeed as a manager,he will need to work on his:


A) technical skills.
B) human relations skills.
C) control skills.
D) integration skills.

E) B) and C)
F) All of the above

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One difference between managers and leaders is that:


A) managers are found in businesses while leaders operate in nonprofit organizations.
B) mangers work to achieve stability while leaders embrace change.
C) managers use an autocratic approach while leaders embrace a democratic style.
D) all employees can manage,but only top managers can leaD.Business literature often notes that leaders and managers do not always share the same traits.For example,although managers typically strive for order and stability,leaders frequently embrace change.

E) C) and D)
F) A) and B)

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Objectives should be expressed as broad,general principles rather than as specific short-term results.

A) True
B) False

Correct Answer

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Which of the following activities would be a part of the leading function of management?


A) Devising a new strategic plan to enter a new foreign market currently dominated by a competing firm
B) Recruiting qualified workers to join the organization and assigning them to their proper position
C) Examining a financial report to see whether the firm's profits are improving and taking corrective action if they are not
D) Training and coaching workers to help them understand their job and perform it effectively

E) B) and D)
F) A) and B)

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Which of the following persons is most likely to be involved in strategic planning?


A) Chief executive officer
B) Electrical shop supervisor
C) Budget analyst
D) Advertising manager

E) None of the above
F) A) and C)

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Problem-solving is more formal than using the rational decision-making model.

A) True
B) False

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As a manager,two of Sylvia's strengths are her ability to communicate goals clearly,and her ability to guide,coach,and motivate workers.Based on these strengths,__________ is a management function that Sylvia is likely to be good at performing.


A) Controlling
B) Planning
C) Leading
D) Organizing

E) All of the above
F) A) and B)

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Explain the differences between strategic,tactical,operational,and contingency planning.

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Strategic planning is long-range plannin...

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Today,a mission statement should also address social responsibility.

A) True
B) False

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The steps of the controlling function include assigning tasks and establishing procedures to accomplish organizational goals.

A) True
B) False

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Branch and plant managers and division heads are classified as first-line managers.

A) True
B) False

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Identify and define the four key functions of management.

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The four functions of management are pla...

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Financing is one of the four key functions of management.

A) True
B) False

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