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Exam 4: Business Processing and IT Outsourcing

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Question 31

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____________________ a function can provide a considerable upgrade in capabilities and service.

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Question 32

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ISO ____________________ identifies "best practice" information security controls and their objectives.

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Question 33

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Good ____ managers should have excellent communication,problem solving,and negotiation skills.

The probability of having a successful outsourcing project can be increased greatly if the business managers who lead the effort are forewarned about potential problems.

A key component of governance is to implement ongoing monitoring and analysis of outsourced business processes using an appropriate set of ____________________.

____________________ service providers fill a higher-level need than outsourcing firms that simply provide low-cost staff augmentation services.

A(n) ____ business process is one that provides valuable customer benefits,is hard for competitors to imitate,and can be leveraged widely across many products and markets.

The details of an outsourcing arrangement are documented in a formal ____.

In a typical contract,if the service provider's performance and costs do not meet the ____ standards,financial penalties can be assessed and the contract can even be terminated.

Discuss measuring and evaluating results.

Many outsourcing contracts are multiyear,multimillion-dollar deals that require approval by an organization's board of directors.

____________________ defines procedures such as periodic formal reviews between the outsourcing company and its service provider,and explicit escalation procedures in the event of a disagreement.

There are currently fewer than 1000 outsourcing firms.

____ requires dedicated,trained vendor relationship professionals to manage the working relationship between the organization and outsourcing service provider.

The current trend is to increase the size of outsourcing contracts.

The stakes in outsourcing are low and the potential for a major business setback is minor.

Organizations that do not outsource probably have greater recruiting,training,research,development,marketing,and deployment expenses.

The most significant outsourcing risk is ____.

According to the Diamond Management and Technology Consultants 2006 outsourcing study,____ percent stated that their outsourcing expectations were exceeded.

It takes the unique knowledge and skills of the organization's workers to operate ____________________ processes effectively.