Question 1

Explain the impact of knowledge workers on the requirements for creating a high-performance work system.

Accepted Answer

As the nature of the workforce and the t...

Question 2

Which of the following racial groups forms the majority of the U.S.labor force?

Accepted Answer

A)   African-Americans
B)   Whites
C)   Hispanics
D)   Asians
E)   EuropeansF) A) and E)
G) B) and C)

Question 3

Which of the following authorities is responsible for tracking changes in the composition of the U.S.labor force and forecasting employment trends?

Accepted Answer

A)   National Statistics Association
B)   Occupational Outlook Bureau
C)   U.S. Census Bureau
D)   Bureau of Labor Welfare
E)   Bureau of Labor StatisticsF) A) and B)
G) C) and E)

Question 4

Who among the following can be regarded as knowledge workers?

Accepted Answer

A)   Retail salespersons
B)   Food serving workers
C)   Office clerks
D)   Registered nurses
E)   AttendantsF) A) and B)
G) A) and E)

Question 5

Explain the problem of skill deficiencies in the U.S.workforce.

Accepted Answer

The increasing use of computers to do ro...

Question 6

Independent contractors are:

Accepted Answer

A)   usually full-time company employees.
B)   self-employed individuals with multiple clients.
C)   people employed by a temporary agency.
D)   employed directly by a company for a specific time.
E)   people employed by the company to work on an independent project through a written contract.F) All of the above
G) B) and D)

Question 7

What are the core values of total quality management?

Accepted Answer

The following are some of the core value...

Question 8

What is outsourcing? What are the trends in HR outsourcing?

Accepted Answer

Outsourcing refers to the practice of ha...

Question 9

Which of the following skills are more actively sought by U.S.employers today?

Accepted Answer

A)   Physical strength
B)   Mastery of particular machinery
C)   Interpersonal skills
D)   Ability to perform routine tasks
E)   Ability to work with a toolF) A) and E)
G) B) and E)

Question 10

What is the "new" psychological contract? What are its implications?

Accepted Answer

A "new" psychological contract is a desc...

Question 11

Most organizations look for _____ to find employees who are capable of handling a variety of responsibilities,interacting with customers and thinking creatively.

Accepted Answer

A)   basic psychomotor skills
B)   skills related to computers
C)   technical expertise
D)   specific work experience
E)   educational achievementsF) D) and E)
G) A) and D)

Question 12

How has the use of employee empowerment affected the recruitment of knowledge workers?

Accepted Answer

A)   It has enhanced the need for people with high knowledge regarding individual parts of a particular production processes.
B)   It has substantially enhanced employment opportunities for women and minorities.
C)   It has shifted the focus away from technical skills to general cognitive and interpersonal skills.
D)   It has significantly reduced recruiting costs by using the low-cost strategy though it hinders innovation.
E)   It has made the recruitment process less time consuming.F) A) and D)
G) B) and C)

Question 13

When an organization undertakes a complete review of its critical work processes to make them more efficient and to be able to deliver higher quality,it is engaging in:

Accepted Answer

A)   outsourcing.
B)   offshoring.
C)   reengineering.
D)   greenfield venturing.
E)   codetermining.F) D) and E)
G) A) and B)

Question 14

How does a human resource information system help the organization?

Accepted Answer

A)   It can be used to scrutinize balance sheets.
B)   It can be used to develop new lines of products.
C)   It can be used to provide employee coaching.
D)   It can help avoid litigation and lawsuits.
E)   It can be used by salespeople to improve targeting.F) All of the above
G) B) and C)

Question 15

Which of the following statements about the composition of the U.S.labor force during the next decade is true?

Accepted Answer

A)   The labor force is expected to grow at a greater rate than at any other time in U.S. history.
B)   The largest proportion of the labor force is expected to be in the 16- to 25-year age group.
C)   For the first time ever, the number of workers under 40 years of age will exceed the number of workers 40 years of age or older.
D)   Despite a small increase in the number of young workers, the overall workforce will be aging.
E)   The total cost of labor in the United States would considerably decrease.F) C) and D)
G) B) and E)

Question 16

Employee empowerment primarily involves _____.

Accepted Answer

A)   following a centralized and tall organizational structure
B)   providing increased salary and benefits to employees
C)   leading employees by the strength of one's charisma
D)   continually learning and improving one's skills and abilities
E)   giving employees responsibility and authority to make decisionsF) A) and B)
G) A) and C)

Question 17

Which of the following terms refers to a computer system used to acquire,store,manipulate,analyze,retrieve,and distribute information related to an organization's human resources?

Accepted Answer

A)   Electronic performance support systems
B)   e-CRM
C)   High-performance work systems
D)   Self-service systems
E)   Human resource information systemsF) C) and D)
G) A) and B)

Question 18

Present day managers expect the HR professionals to use their knowledge of business and human resources to support the company's strategy by:

Accepted Answer

A)   maintaining compliance with labor laws.
B)   performing administrative functions effectively.
C)   designing and delivering effective HR policies and programs.
D)   recruiting skilled knowledge workers.
E)   developing strategies to meet broader goals such as profitability and market share.F) B) and E)
G) A) and B)

Question 19

The members of Generation X are characterized by their comfort with the latest technology,and the need to be noticed,respected,and involved.

Accepted Answer

A) True 
 B)False

Question 20

If two firms in one industry join to hold a greater share of the industry,it will be referred to as a(n) _____.

Accepted Answer

A)   take-over
B)   consolidation
C)   acquisition
D)   assimilation
E)   conglomerateF) A) and E)
G) C) and D)

Exam 2: Trends in Human Resource Management

Explain the problem of skill deficiencies in the U.S.workforce.

Correct AnswerverifiedThe increasing use of computers to do ro...View AnswerShow Answer

Which of the following authorities is responsible for tracking changes in the composition of the U.S.labor force and forecasting employment trends?

Correct AnswerverifiedShow Answer

Who among the following can be regarded as knowledge workers?

Correct AnswerverifiedShow Answer

How does a human resource information system help the organization?

Correct AnswerverifiedShow Answer

What are the core values of total quality management?

Correct AnswerverifiedThe following are some of the core value...View AnswerShow Answer

How has the use of employee empowerment affected the recruitment of knowledge workers?

Correct AnswerverifiedShow Answer

Which of the following terms refers to a computer system used to acquire,store,manipulate,analyze,retrieve,and distribute information related to an organization's human resources?

Correct AnswerverifiedShow Answer

Most organizations look for _____ to find employees who are capable of handling a variety of responsibilities,interacting with customers and thinking creatively.

Correct AnswerverifiedShow Answer

If two firms in one industry join to hold a greater share of the industry,it will be referred to as a(n) _____.

Correct AnswerverifiedShow Answer

When an organization undertakes a complete review of its critical work processes to make them more efficient and to be able to deliver higher quality,it is engaging in:

Correct AnswerverifiedShow Answer

Explain the impact of knowledge workers on the requirements for creating a high-performance work system.

Correct AnswerverifiedAs the nature of the workforce and the t...View AnswerShow Answer

What is the "new" psychological contract? What are its implications?

Correct AnswerverifiedA "new" psychological contract is a desc...View AnswerShow Answer

Which of the following racial groups forms the majority of the U.S.labor force?

Correct AnswerverifiedShow Answer

Which of the following statements about the composition of the U.S.labor force during the next decade is true?

Correct AnswerverifiedShow Answer

Which of the following skills are more actively sought by U.S.employers today?

Correct AnswerverifiedShow Answer

Present day managers expect the HR professionals to use their knowledge of business and human resources to support the company's strategy by:

Correct AnswerverifiedShow Answer

Independent contractors are:

Correct AnswerverifiedShow Answer

What is outsourcing? What are the trends in HR outsourcing?

Correct AnswerverifiedOutsourcing refers to the practice of ha...View AnswerShow Answer

The members of Generation X are characterized by their comfort with the latest technology,and the need to be noticed,respected,and involved.

Correct AnswerverifiedShow Answer

Employee empowerment primarily involves _____.

Correct AnswerverifiedShow Answer

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The increasing use of computers to do ro...
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The following are some of the core value...
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As the nature of the workforce and the t...
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A "new" psychological contract is a desc...
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Correct Answer
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Outsourcing refers to the practice of ha...
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