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Dell made a conscious decision to use a(n) __________ supply chain in order to best meet the needs of their consumers.


A) integrated
B) efficient
C) responsive
D) harmonized
E) multi-tiered

F) A) and B)
G) All of the above

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Horizontal conflict refers to


A) conflict that occurs between two different levels in a marketing channel.
B) conflict between members of upper management who make the decisions and lower management who must deal with the daily logistics of the product.
C) a situation where an entire link of a distribution chain is eliminated, such as when a company would buy its own warehouse.
D) conflict occurring between intermediaries at the same level in a marketing channel, such as between two or more retailers or two or more wholesalers.
E) intradepartmental dissention regarding which channels of distribution would be best for the product.

F) A) and C)
G) A) and E)

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The importance of time, dependability, communication, and convenience are all important concepts of _________.


A) consumer service factors
B) consumer vulnerabilities
C) customer contact points
D) customer obligations
E) customer welfare

F) A) and C)
G) A) and D)

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An inventory-management system whereby the supplier determines the product amount and assortment a customer (such as a retailer) needs and automatically delivers the appropriate items is referred to as _________.


A) supplier-managed inventory
B) supply chain inventory
C) logistics-managed inventory
D) just-in-time system
E) vendor-managed inventory

F) All of the above
G) D) and E)

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Goodyear Tire dealers became irate when Goodyear Tire Company decided to sell its brands through Sears, walmart, and Sam's Clubs.Many switched to competing tire makers.This is an example of _________.


A) corporate conflict
B) vertical conflict
C) horizontal conflict
D) administered conflict
E) contractual conflict

F) B) and D)
G) C) and D)

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Figure 13-14 Figure 13-14   -According to figure 13-16 above, there are four types of franchising vertical marketing systems (VMS).List and provide a brief description for each one. -According to figure 13-16 above, there are four types of franchising vertical marketing systems (VMS).List and provide a brief description for each one.

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Four types of franchise arrangements tha...

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Agent refers to


A) any intermediary with legal authority to act on behalf of the manufacturer.
B) independent firms or individuals whose principal function is to transport goods.
C) any intermediary who takes ownership of a manufacturer's goods or services and then finds multiple buyers for those goods or services.
D) a manufacturer's paid representative and acting voice in initial sales transactions.
E) a manufacturing "match-maker" who actively seeks out potential buyers and brings them to the manufacturer; if a "match" is made, the agent receives a fixed fee.

F) C) and E)
G) C) and D)

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A commonly used indirect channel moves product from producer to retailer to consumer.This channel is used when the cost of inventory makes it too expensive to use a wholesaler or when


A) the retail outlets are regionally located.
B) the cost of maintaining inventory is low.
C) there is little if any seasonal demand.
D) the risk lies solely with the manufacturer.
E) the retailer is large and can buy in large quantities from a producer.

F) A) and E)
G) A) and D)

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Intermediaries perform facilitating function activities, which assist producers in making goods and services more attractive to buyers.These activities include


A) producing, assembling, and distributing.
B) transportation and distribution.
C) buying, selling, and risk taking.
D) assorting, sorting, and storing.
E) financing, grading, and marketing information and research.

F) B) and D)
G) A) and E)

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You probably own several pairs of shoes.Further, it is highly likely you purchased those shoes at retail stores located in a shopping mall.It is quite unlikely you bought the shoes directly from the manufacturer.In fact, most goods are brought to you via a(n) _________, which consists of several organizations involved in the process of marketing products or services and making them available for our use as consumers.


A) organizational chain of command
B) marketing chain of command
C) organizational hierarchy
D) marketing hierarchy
E) marketing channel

F) B) and C)
G) B) and D)

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Saks Fifth Avenue has employed a quick response delivery system since the mid-1990s.When stock falls below a minimums level, the system


A) alerts management that the stock needs replenishment.
B) automatically issues advertising for other, in-stock merchandise.
C) automatically suggests possible re-order quantities.
D) automatically generates a replenishment order.
E) automatically raises the price of the remaining stock.

F) All of the above
G) B) and E)

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Kraft distributes starbucks coffee in u.s.Supermarkets and internationally using _________.


A) multi-channel distribution
B) a direct marketing channel
C) a cooperative distribution channel
D) a strategic channel alliance
E) a dual distribution agreement

F) B) and E)
G) B) and D)

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ACT II successfully distributed its products, for ten years, through non-supermarket channels such as Blockbuster, Walgreen's, Circle K, Costco, etc..However, its greatest success came from marketing through _________.


A) mass marketers
B) movie theaters
C) direct sales
D) global distributors
E) vending machines

F) A) and B)
G) All of the above

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Golden Valley Microwave Foods uses __________ to get their products to consumers.


A) corporate vertical marketing systems
B) franchising
C) exclusive distribution
D) dual distribution
E) transporting, storing, and financing

F) A) and B)
G) A) and C)

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Professionally managed and centrally coordinated marketing channels designed to achieve channel economies and maximum marketing impact are referred to as _________.


A) integrated marketing systems
B) horizontal marketing systems
C) vertical marketing systems
D) functional marketing systems
E) cooperative marketing systems

F) A) and E)
G) A) and D)

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Schwan's Sales Enterprises of Marshall, Minnesota, markets a full line of frozen foods in 50 countries, including the United States door-to-door salespeople who sell from refrigerated trucks.This particular method of distribution is referred to as a(n)


A) direct channel.
B) indirect channel.
C) facilitated channel.
D) customer-service channel.
E) truck-jobber channel.

F) C) and D)
G) A) and C)

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Those activities that focus on getting the right amount of the right product to the right place at the right time at the lowest possible cost are referred to as


A) logistics.
B) strategic marketing.
C) strategic distribution.
D) distribution management.
E) logistical-assisted manufacturing (lad) .

F) A) and B)
G) A) and C)

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IGA and Ben Franklin variety and craft stores represent a(n)


A) service-sponsored retail system
B) retailer-sponsored cooperative
C) administered cooperative system
D) manufacturer-sponsored cooperative
E) wholesaler-sponsored voluntary chain

F) B) and E)
G) A) and E)

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harmonize the supply chain with the marketing strategy.


A) understand the environment
B) consider the legal consequences of partnering
C) understand the marketing strategy
D) understand the customer
E) understand the company goals

F) C) and D)
G) B) and C)

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Jacob has developed a lawn care service that will revolutionize the lawn care industry.Jacob, however, has limited operating capital and yet, still wants a wide distribution of his new product.Which of the following options would be the best choice for Jacob?


A) he should develop an administered vertical marketing system in order to achieve distribution.
B) he should establish a corporate vertical marketing system to control the distribution system that will be established.
C) he should open up branch offices around the country to provide the exposure he needs.
D) he should establish a wholesaler-sponsored vertical marketing system to obtain greater economies of scale.
E) he should establish a contractual vertical marketing system (franchise) .

F) B) and C)
G) All of the above

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