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Exam 6: Performance Management

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Question 1

Multiple Choice

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Jenna and Martin complete their part of Project Zenith.Their progress is best measured against _____ goals.

A) behavioral
B) objective
C) task
D) learning
E) reinforcement

F) B) and D)
G) B) and E)

Correct Answer

verified

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Question 2

Multiple Choice

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Graham's team recently completed a project,and Graham has to provide feedback to the different team members.He is nervous about doing this the right way.Which of the following should Graham avoid?

A) He should provide feedback as soon as possible.
B) He should use the feedback to punish ineffective team members.
C) He should be honest and constructive.
D) He should keep feedback relevant by relating it to existing goals.
E) He should provide specific, descriptive feedback.

F) A) and B)
G) B) and D)

Correct Answer

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B

Question 3

Multiple Choice

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________ is a process that involves an individual comparing perceptions of his or her of performance with those of managers,subordinates,and peers.

To minimize halo perceptual error,a manager should

Rachel gets her midterm grades and finds that she has a 2.4 in O B.She expected a better grade point average to date.Rachel is _________ her performance.

The two basic types of goals are

Typically,managers overemphasize performance goals and underemphasize learning goals.

Alberto wants to get a 90 or above on his next chemistry test so that he can skip the final.This is a learning goal,rather than a performance goal.

Collecting performance information from multiple sources helps a person being evaluated to get a broad view of his or her performance.

______ are the general criteria used for distributing rewards.

Alice wants to join THS,the Theatrical Honor Society.She plans to volunteer at the local community theater,take an additional course in stagecraft,and submit her CV-all before December.Alice creates a schedule for her goals,ensuring that everything will be done in time.Writing goals down increases goal commitment and the likelihood of successfully meeting the goal.

______ is information about performance shared with those in a position to improve the situation.

Negative feedback can have a positive motivational effect.

An effective performance management system consists of four steps that form a feedback loop.

Philip got an e-mail from his supervisor with compliments and praises for his work over the past few months.This is an example of a __________ schedule of reinforcement.

If every instance of a target behavior is reinforced,a(n) _________ schedule is in effect.

When a manager evaluates employees against a predetermined standard,he or she is minimizing _______ bias.

Morgan,who has been a salesperson for six months,receives a review that she feels is unfair.Her manager just completed Samuel's review yesterday.Samuel has been a top salesperson for four years.It's likely that her manager has committed a _______ perceptual error.

_____ is the set of processes and managerial behaviors that involve defining,monitoring,measuring,evaluating,and providing consequences for performance expectations.

The functions of performance management processes include guiding employee development and making employee-related decisions.