Question 1

Cradle to grave is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Accepted Answer

A) True 
 B)False

Question 2

Call scripting systems gather product details and issue-resolution information that can be automatically generated into a script for the representative to read to the customer.

Accepted Answer

A) True 
 B)False

Question 3

Which of the following is not one of the three phases in the evolution of CRM?

Accepted Answer

A)  reporting
B)  analyzing
C)  processing
D)  predictingE) A) and C)
F) A) and B)

Question 4

Where would you find the manufacturer and distributor in a typical supply chain?

Accepted Answer

A)  upstream
B)  downstream
C)  in the middle
D)  not on the supply chainE) A) and C)
F) A) and B)

Question 5

What connects the plans, methods, and tools aimed at integrating separate enterprise systems?

Accepted Answer

A)  enterprise systems
B)  enterprise application integration
C)  middleware
D)  enterprise application integration middlewareE) A) and C)
F) B) and D)

Question 6

Which of the following questions can logistics help a company answer?

Accepted Answer

A)  What quantity of raw materials should we purchase to minimize spoilage?
B)  How can we guarantee that our raw materials meet production needs?
C)  At what price can we purchase materials to guarantee profitability?
D)  What path should the vehicles follow when delivering the goods?E) A) and B)
F) None of the above

Question 7

What is enterprise application integration (EAI) ?

Accepted Answer

A)  an integration method that connects the plans, methods, and tools aimed at integrating separate enterprise system
B)  the integration of data from multiple sources, which provides a unified view of all data
C)  an integration method that sends information entered into a given system automatically to all downstream systems and processes
D)  enterprisewide support and data access for a firm's operations and business processesE) A) and B)
F) None of the above

Question 8

Explain operational and analytical customer relationship management.

Accepted Answer

Customer relationship management (CRM) i...

Question 9

In which of the five basic supply chain activities do you manufacture products and create production schedules?

Accepted Answer

A)  plan
B)  source
C)  deliver
D)  makeE) A) and B)
F) None of the above

Question 10

Materials management includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.

Accepted Answer

A) True 
 B)False

Question 11

What distributes goods and services to customers?

Accepted Answer

A)  inbound logistics
B)  outbound logistics
C)  logistics
D)  cradle to graveE) B) and D)
F) B) and C)

Question 12

Data integration is the integration of a company's existing management information systems.

Accepted Answer

A) True 
 B)False

Question 13

A forward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Accepted Answer

A) True 
 B)False

Question 14

Logistics controls processes inside a company (warehouse logistics) and outside a company (transport logistics) and focuses on the physical execution part of the supply chain.

Accepted Answer

A) True 
 B)False

Question 15

RFID systems are used to create the digital designs and then manufacture the products.

Accepted Answer

A) True 
 B)False

Question 16

CRM predicting technologies help organizations identify their customers across other applications.

Accepted Answer

A) True 
 B)False

Question 17

What is an organization performing when it asks questions such as "why was customer revenue so high"?

Accepted Answer

A)  CRM reporting technologies
B)  CRM analyzing technologies
C)  CRM processing technologies
D)  CRM predicting technologiesE) B) and C)
F) A) and B)

Question 18

What compiles customer information from a variety of sources and segments the information for different marketing campaigns?

Accepted Answer

A)  campaign management system
B)  cross-selling
C)  up-selling
D)  list generatorE) A) and D)
F) None of the above

Question 19

What is selling additional products or services to an existing customer?

Accepted Answer

A)  cross-selling
B)  up-selling
C)  campaign management system
D)  customer service and supportE) A) and B)
F) B) and D)

Question 20

Which activities do production and materials management components perform?

Accepted Answer

A)  track employee information including payroll, benefits, compensation, performance assessment, and assumes compliance with the legal requirements of multiple jurisdictions and tax authorities
B)  handle the various aspects of production planning and execution such as demand forecasting, production scheduling, job cost accounting, and quality control
C)  manage accounting data and financial processes within the enterprise with functions such as general ledger, accounts payable, accounts receivable, budgeting, and asset management
D)  None of these are correct.E) C) and D)
F) A) and C)

Exam 8: Enterprise Applications: Business Communications

Where would you find the manufacturer and distributor in a typical supply chain?

Correct AnswerverifiedShow Answer

Materials management includes activities that govern the flow of tangible, physical materials through the supply chain such as shipping, transport, distribution, and warehousing.

Correct AnswerverifiedShow Answer

Data integration is the integration of a company's existing management information systems.

Correct AnswerverifiedShow Answer

Which of the following questions can logistics help a company answer?

Correct AnswerverifiedShow Answer

Which of the following is not one of the three phases in the evolution of CRM?

Correct AnswerverifiedShow Answer

What distributes goods and services to customers?

Correct AnswerverifiedShow Answer

A forward integration takes information entered into a given system and sends it automatically to all downstream systems and processes.

Correct AnswerverifiedShow Answer

What is selling additional products or services to an existing customer?

Correct AnswerverifiedShow Answer

CRM predicting technologies help organizations identify their customers across other applications.

Correct AnswerverifiedShow Answer

Logistics controls processes inside a company (warehouse logistics) and outside a company (transport logistics) and focuses on the physical execution part of the supply chain.

Correct AnswerverifiedShow Answer

Which activities do production and materials management components perform?

Correct AnswerverifiedShow Answer

RFID systems are used to create the digital designs and then manufacture the products.

Correct AnswerverifiedShow Answer

Explain operational and analytical customer relationship management.

Correct AnswerverifiedCustomer relationship management (CRM) i...View AnswerShow Answer

Cradle to grave is a community center that provides technology, manufacturing equipment, and educational opportunities to the public that would otherwise be inaccessible or unaffordable.

Correct AnswerverifiedShow Answer

What is an organization performing when it asks questions such as "why was customer revenue so high"?

Correct AnswerverifiedShow Answer

What connects the plans, methods, and tools aimed at integrating separate enterprise systems?

Correct AnswerverifiedShow Answer

What is enterprise application integration (EAI) ?

Correct AnswerverifiedShow Answer

In which of the five basic supply chain activities do you manufacture products and create production schedules?

Correct AnswerverifiedShow Answer

Call scripting systems gather product details and issue-resolution information that can be automatically generated into a script for the representative to read to the customer.

Correct AnswerverifiedShow Answer

What compiles customer information from a variety of sources and segments the information for different marketing campaigns?

Correct AnswerverifiedShow Answer

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Customer relationship management (CRM) i...
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