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To facilitate the ________ stage in the consumer purchase decision process,Coppertone allocates a significant part of is marketing budget to make sure Coppertone products appear in any online searches about sunscreen.


A) problem recognition
B) postpurchase behavior
C) alternative evaluation
D) information search
E) purchase decision

F) None of the above
G) C) and E)

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Most people already know that Tums,a popular antacid,contains calcium.Today,ads for Tums stress both the fact that it can be used as a calcium supplement and the health benefits of calcium.The new promotion involves changing consumers' attitudes toward Tums by


A) changing beliefs about the extent to which Tums has a specific attribute.
B) changing the perceived importance of a specific attribute.
C) adding a new attribute.
D) reducing the perceived risk.
E) providing stimulus generalization to prospective buyers.

F) All of the above
G) A) and B)

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When Citizen,a watch company,uses a spokesperson such as singer Kelly Clarkson to promote its watches,it believes she is a(n) ________ who can influence the purchase decision of its target market.


A) opinion leader
B) product champion
C) innovator
D) BzzAgent
E) rainmaker

F) A) and E)
G) B) and E)

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A palindrome is a word or phrase that reads the same whether read from the right or from the left (e.g. ,madam) .Originally,Marshall had never recalled hearing the term.However,when he read about palindromes for his English class,he saw three examples of the term within a matter of days.This is most likely the result of


A) selective retention.
B) selective attention.
C) selective intuition.
D) stimulus discrimination.
E) selective perception.

F) A) and B)
G) C) and E)

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A consumer's purchases are often influenced by the views,opinions,or behavior of others.Two important aspects of personal influence to marketing are


A) lifestyle and motivation.
B) personality and lifestyle.
C) opinion leadership and word-of-mouth activity.
D) word-of-mouth activity and psychographics.
E) psychographics and demographics.

F) D) and E)
G) B) and C)

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In the consumer purchase decision process for Coppertone products,the problem recognition stage is typically triggered either by "going somewhere" like a vacation,beach,or pool,or through what?


A) heightened awareness of the need to protect skin regularly
B) consumer exposure to medical information from their doctors
C) participation in indoor or outdoor fitness activities
D) a desire to incorporate more natural products into one's lifestyle
E) experiencing a bad skin infection

F) A) and D)
G) B) and D)

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In the VALS framework,each consumer segment exhibits unique media preferences.Which segment would be the most likely to visit Facebook?


A) Experiencers
B) Believers
C) Thinkers
D) Survivors
E) Makers

F) B) and E)
G) All of the above

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In the VALS framework,each consumer segment exhibits unique media preferences.Which segment is most likely to view outdoor advertising?


A) Strivers
B) Experiencers
C) Believers
D) Survivors
E) Makers

F) C) and E)
G) A) and B)

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When purchasing a tablet device,factors like brand image,price,and battery life that a consumer considers prior to purchase are called


A) points of difference.
B) informational alternatives.
C) buying-decision choices.
D) evaluative criteria.
E) consumer attributes.

F) B) and E)
G) C) and D)

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A reference group that a person wishes to maintain distance from because of differences in values or behaviors is referred to as a(n) ________ group.


A) socialization
B) associative
C) aspiration
D) dissociative
E) antisocial

F) B) and D)
G) A) and E)

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Define motivation and personality and how they impact marketing.

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Motivation is the energizing force that ...

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You need to buy a gift for a young cousin's birthday.At the mall you see a girl wearing a Hello Kitty T-shirt.You remember there is a store nearby with a lot of Hello Kitty merchandise so you go there and buy a little backpack.When you give it to your cousin,she is very excited.In terms of behavioral learning,your purchase at the Hello Kitty store was a


A) drive.
B) response.
C) reinforcement.
D) cue.
E) prompt.

F) A) and D)
G) B) and E)

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Based on the stages of the family life cycle,which of the following groups most likely has the largest amount of discretionary income?


A) young married couples without children
B) single parents with children
C) middle-aged couples without children
D) young married couples with children
E) middle-aged couples with children

F) A) and E)
G) B) and E)

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Which of the following statements about Hispanic buying patterns is most accurate?


A) Hispanics are often brand loyal and willing to pay a premium price for premium quality.
B) Hispanic buying preferences are strongly influenced by contemporary fads and fashions.
C) Hispanics are hesitant about using advertising as an information source.
D) Convenience is an essential product attribute for Hispanic homemakers with respect to food preparation or consumption.
E) Uniquely Hispanic buying patterns have virtually disappeared over the past 10 years due to increased assimilation.

F) C) and D)
G) A) and B)

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Which of the following statements about subliminal perception is most accurate?


A) The Federal Communications Commission (FCC) believes that subliminal perception can be effective with a large majority of consumers.
B) Subliminal messages are illegal in the United States.
C) Subliminal messages are more effective now due to the advances in computer-generated images in movies and TV programs.
D) About half of U.S.consumers think that subliminal messages can cause them to buy products and services they don't want.
E) The use of subliminal messaging is monitored by the Better Business Bureau.

F) None of the above
G) A) and C)

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A consumer's subjective perception of how a product or brand performs on different attributes based on personal experience,advertising,and discussions with other people are referred to as


A) values.
B) attitudes.
C) beliefs.
D) predispositions.
E) opinions.

F) A) and E)
G) C) and D)

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The book The Secret Sales Pitch: An Overview of Subliminal Advertising is about subliminal messages,which reflect what kind of potential influence on the consumer decision-making process?


A) sociocultural
B) situational
C) psychological
D) acculturational
E) attitudinal

F) D) and E)
G) A) and B)

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Edison noticed that prices at a new video game rental website were lower than those at most of the other gaming websites or retail stores such as Game Stop.He is exhibiting


A) cognitive dissonance.
B) selective retention.
C) selective comprehension.
D) stimulus discrimination.
E) stimulus generalization.

F) B) and E)
G) B) and D)

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The family life cycle concept refers to


A) the distinct phases a family progresses through from the birth of children to when the children leave home,each phase bringing with it identifiable purchasing behaviors.
B) the distinct phases a family progresses through from the birth of children to retirement,each phase bringing with it identifiable purchasing behaviors.
C) the distinct phases a blended family progresses through from marriage to separation,divorce,and remarriage,each phase bringing with it identifiable purchasing behaviors.
D) the distinct phases a family progresses through from formation to retirement,each phase bringing with it identifiable purchasing behaviors.
E) the intergenerational purchasing habits and product preferences that are passed down from one generation to the next.

F) B) and E)
G) B) and C)

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Compliance and aggression are ________ that have implications for a consumer's purchasing behavior.


A) personality traits
B) personas
C) self-concepts
D) core values
E) needs

F) A) and B)
G) B) and E)

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