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The series of lines on a product packaging that the cashier scans when you check out at a grocery store or discount store is called a


A) bar code.
B) zip code.
C) scan code.
D) laser code.

E) A) and D)
F) None of the above

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Lacey owns a bakery in Dallas. She read online that the homeland security threat level has been increased due to anticipated terrorist activities, especially in large cities in the U.S. She will likely not be able to get insurance to cover any losses her business may suffer should an attack occur in Dallas.

A) True
B) False

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In an effort to increase wealth and their country's standard of living, many governments are taking over major industries and operating them as nonprofit organizations.

A) True
B) False

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The service industry represents about ________ of the value of the U.S. economy.


A) 30%
B) 50%
C) 60%
D) 80%

E) C) and D)
F) B) and D)

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Stakeholders include customers, employees, stockholders, suppliers, dealers, bankers, government officials, and environmentalists.

A) True
B) False

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Lux Ladies, Inc., is a company that specializes in expensive and unusual gifts for all occasions. It keeps a large file of information on all of its regular customers, including names, addresses, and type of gifts they have ordered in the past, and the size and frequency of their orders. The electronic file which stores this information is a(n)


A) spreadsheet.
B) MP3 file.
C) PERT file.
D) database.

E) A) and D)
F) A) and C)

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A(n) ________ is a person who assumes the risk of starting a business.


A) manager
B) entrepreneur
C) employee
D) stakeholder

E) All of the above
F) A) and D)

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Dennis and Donna recently moved to Kansas on a three-acre site. They purchased their home within biking distance to the hospital where they work, and their bikes have room for groceries if they need to purchase food on the way home, although they plan to grow some crops on their own. Dennis and Donna are examples of a growing number of people who


A) have developed a health-conscious attitude.
B) want to change their lifestyle to be more in tune to saving energy.
C) dislike urban centers and wish to live in the country.
D) stay away from urban areas due to increased threats of terrorist attacks in those localities.

E) A) and B)
F) A) and C)

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Business decisions should consider the interests of customers, employees, suppliers, government leaders, and stockholders.

A) True
B) False

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While the proportion of workers employed in agriculture has remained relatively constant, the average size of farms has steadily decreased over the past century.

A) True
B) False

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Opportunities and advancements in the technological environment during the past 20 years have opened the doors for a number of products that enhance the lives of consumers. Identity theft and other forms of cybercrime are also by-products of these technological advancements. Which of the following statements describes a form of identity theft?


A) Smartphone apps that permit the consumer to price compare by scanning the barcode of a product, such as a cell phone.
B) Hacking into a business's database to obtain customer credit card numbers, and then selling those numbers to others for use.
C) GPS technology that permits you to find the exact location of a person, by entering that person's phone number into your application.
D) The application of cookies to a consumer's computer system that identify his/her purchasing patterns.

E) A) and B)
F) B) and C)

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The amount of goods and services people can buy with the money they have is called their:


A) nominal income.
B) consumer price index.
C) profit margin.
D) standard of living.

E) All of the above
F) A) and C)

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Entrepreneurship is one of the five factors of production that contribute to the creation of wealth.

A) True
B) False

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Which of the following best describes the main difference between B2B and B2C transactions?


A) B2B transactions involve transactions where the buyers and sellers are both businesses, while B2C involves transactions between businesses and consumers.
B) B2B transactions focus on financial transactions while B2C e-commerce focuses on the sale of manufactured goods.
C) B2B transactions refer to business between nonprofit organizations while B2C e-commerce is carried out by business firms seeking to earn a profit.
D) B2B transactions involve sales in foreign markets while B2C e-commerce is restricted to domestic markets.

E) B) and C)
F) None of the above

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Gina is working as a marketing trainee for a streaming video company. Her boss called a meeting for next week with one thing on the agenda: "Bring with you your ideas about how we can gain a competitive advantage." Gina plans to provide the following response: 


A) Create a management-driven environment with lots of employee training.
B) Create a customer-driven environment where we constantly try to create customer value.
C) Restructure the organization so that there is always a manager on duty to chat with online customers who are having problems with their orders.
D) Always match the promotions of our competitors; price is the only thing customers care about.

E) A) and B)
F) None of the above

Correct Answer

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Productivity is the amount of output you generate given the amount of input such as hours worked.

A) True
B) False

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Profits of a business include the salaries paid to its employees.

A) True
B) False

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Global trade has suffered because of increased problems with the Internet.

A) True
B) False

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The global environment:


A) is a new frontier.
B) is far reaching and affects all the other business environments.
C) is shrinking.
D) has not affected the United States due to its strong gross domestic product.

E) A) and B)
F) C) and D)

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________ refers to the amount of output generated with a given amount of input, e.g., the number of pizzas produced per worker per hour.


A) Efficiency
B) Technology
C) Telecommuting
D) Productivity

E) C) and D)
F) B) and D)

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