Question 1

A disadvantage of the open-hours scheduling system is that ____.

Accepted Answer

A)   it causes problems due to broken appointments
B)   the patient records must be pulled before the patients arrive
C)   it still requires the use of an appointment book
D)   it increases the possibility of inefficient downtime for the physician
E)   patients may be irritated if they find they have the same appointment timeF) B) and E)
G) A) and C)

Question 2

What is the standard abbreviation for blood pressure?

Accepted Answer

A)   Bld P
B)   BP
C)   BPr
D)   BlPr
E)   BPRF) C) and D)
G) D) and E)

Question 3

Which of the following appointment scheduling systems is also called stream scheduling?

Accepted Answer

A)   Wave scheduling
B)   Modified-wave scheduling
C)   Time-specified scheduling
D)   Double-booking system
E)   Combination schedulingF) A) and C)
G) D) and E)

Question 4

Appointment ________ can take various forms, but all help patients keep track of their appointments.

Accepted Answer

The answer of Appointment ________ can take various forms, but...

Question 5

A medical assistant may be responsible for setting up the list of topics to be discussed or presented at a meeting in the order of presentation. This list is called ____.

Accepted Answer

A)   a list of objectives.
B)   an agenda.
C)   a goals list.
D)   minutes.
E)   an itinerary.F) D) and E)
G) A) and E)

Question 6

A new patient calls the physician's office and asks how long the appointment will take. The best response is ____.

Accepted Answer

A)   "10 minutes"
B)   "15 to 20 minutes"
C)   "20 to 30 minutes"
D)   "30 minutes or more"
E)   "60 to 90 minutes"F) D) and E)
G) C) and E)

Question 7

In-office minor surgery such as a mole removal typically lasts ____.

Accepted Answer

A)   10 minutes
B)   20 minutes
C)   30 minutes
D)   45 minutes
E)   60 minutesF) D) and E)
G) A) and B)

Question 8

The physician has recommended that a patient have an annual breast examination. What is the best way to help a patient remember to schedule next year's appointment?

Accepted Answer

A)   Call the patient to remind her to call you for an appointment
B)   Give the patient a note when she leaves the office to remember to call in a year for an appointment
C)   Place the patient's name in a tickler file so when the time arrives, a form can be sent to remind the patient to call for an appointment
D)   Tell the patient when she leaves the office to call in a year to schedule an appointment
E)   Schedule the appointment before the patient leaves the officeF) A) and C)
G) A) and E)

Question 9

Carrie is to be scheduled for an elective outpatient surgical procedure. When you ask if she has a preferred date and time for the procedure, she tells you she would really like to have the surgery done on Monday of next week because her sister will be in town to help care for her. You check with the outpatient facility, and they have an operating room open at 11:30 on Monday morning. However, the surgeon is scheduled to leave for vacation on Monday at noon. What should you do?

Accepted Answer

A)   Tell Carrie that next week is impossible because the surgeon will be on vacation
B)   Tell the surgeon that he'll have to postpone his vacation to perform Carrie's surgery
C)   Explain the situation to the surgeon and ask for his advice
D)   Schedule Carrie for Friday instead, even though her sister will not be here yet
E)   Schedule the surgery for Monday at 11:30 and hope the OR is running ahead of scheduleF) C) and D)
G) A) and E)

Question 10

E-scheduling is another term for ____.

Accepted Answer

A)   emergency scheduling
B)   online scheduling
C)   inpatient scheduling
D)   scheduling for elective surgery
E)   laboratory and diagnostic schedulingF) A) and C)
G) A) and D)

Question 11

What is the best approach to handling patient cancellations?

Accepted Answer

A)   Send the patient a letter pointing out that he canceled a necessary appointment
B)   Attempt to schedule another patient in the cancellation slot
C)   Encourage the physician to take the time off
D)   Schedule other activities in cancellation slots
E)   Leave the time open so the physician can decide what to doF) None of the above
G) B) and E)

Question 12

Yvonne had a cyst removed from her right hand three weeks ago. You scheduled her follow-up appointment for one week after the surgery, but she did not show up for the appointment. Today she called to say that the incision is red and oozing and has a foul smell. She thinks the surgeon "messed up" and is threatening a lawsuit. Which of the following statements applies in this situation?

Accepted Answer

A)   Yvonne may win the lawsuit if the incision turns out to be infected.
B)   The physician is not responsible because patients sign a form waiving their right to sue before the surgery is performed.
C)   The physician is protected from legal action if a "no-show" was documented when Yvonne missed her follow-up appointment.
D)   The physician should ask Yvonne to come into the office so he can correct his error and avoid a lawsuit.
E)   Yvonne can file a lawsuit against both the physician and the entire practice because her incision was not properly cared for.F) A) and B)
G) C) and D)

Question 13

Time-specified or _______________ scheduling assumes a steady flow of patients throughout the day at regular, specified intervals.

Accepted Answer

The answer of Time-specified or _______________ scheduling assumes a steady...

Question 14

A scheduling system that schedules four patients at intervals throughout the first half hour, leaving the second half of the hour unscheduled to allow for catching up before the next hour begins is called ________ scheduling.

Accepted Answer

The answer of A scheduling system that schedules four patients...

Question 15

The appropriate procedure to follow with a cancellation is to ____.

Accepted Answer

A)   erase the patient's name from the appointment book and tell the patient to call later to reschedule
B)   draw a single line through the patient's name and write "canceled" in the appointment book before entering the rescheduled time
C)   reschedule the appointment but leave the original appointment in the appointment book
D)   tell the patient she must come to the office to cancel the appointment in person
E)   enter the rescheduled time in the appointment book and make a note to cancel the original appointmentF) B) and D)
G) B) and E)

Question 16

A medical assistant can help a physician make the most efficient use of his time by ____.

Accepted Answer

A)   double-booking patients all day to eliminate slow times
B)   allowing the physician several rest periods throughout the day
C)   asking the physician to plan his own daily schedules
D)   avoiding overbooking or underbooking
E)   squeezing appointments in between closely scheduled meetingsF) D) and E)
G) A) and E)

Question 17

Which of the following appointment scheduling systems allows patients to arrive at their own convenience with the understanding that they will be seen on a first-come, first-served basis?

Accepted Answer

A)   Wave scheduling
B)   Open-hours scheduling
C)   Cluster scheduling
D)   Modified-wave scheduling
E)   Double bookingF) None of the above
G) A) and C)

Question 18

The typical time allotted for a routine Pap smear and pelvic examination is ____.

Accepted Answer

A)   5 to 10 minutes
B)   15 to 30 minutes
C)   30 to 45 minutes
D)   45 to 60 minutes
E)   more than 60 minutesF) A) and B)
G) B) and E)

Question 19

Which of the following appointment reminders is best used for appointments that need to be scheduled 6 months to a year away from the patient's current appointment?

Accepted Answer

A)   Appointment card
B)   Reminder mailing
C)   Reminder call
D)   Recall notice
E)   SuperbillF) B) and E)
G) A) and B)

Question 20

Which patient information would the medical assistant provide when scheduling a patient's surgery?

Accepted Answer

A)   Diagnosis and insurance information
B)   Education level and income
C)   Occupation and hobbies
D)   Religion and professional organizations
E)   Driver's license number and next-of-kinF) C) and E)
G) A) and E)

Exam 16: Schedule Management

In-office minor surgery such as a mole removal typically lasts ____.

Correct Answer
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A medical assistant can help a physician make the most efficient use of his time by ____.

Correct Answer
verified

Correct Answer
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What is the best approach to handling patient cancellations?

Correct Answer
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A new patient calls the physician's office and asks how long the appointment will take. The best response is ____.

Correct Answer
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Which of the following appointment scheduling systems is also called stream scheduling?

Correct Answer
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Which patient information would the medical assistant provide when scheduling a patient's surgery?

Correct Answer
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E-scheduling is another term for ____.

Correct Answer
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The typical time allotted for a routine Pap smear and pelvic examination is ____.

Correct Answer
verified

The physician has recommended that a patient have an annual breast examination. What is the best way to help a patient remember to schedule next year's appointment?

Correct Answer
verified

Which of the following appointment scheduling systems allows patients to arrive at their own convenience with the understanding that they will be seen on a first-come, first-served basis?

Correct Answer
verified

What is the standard abbreviation for blood pressure?

Correct Answer
verified

Appointment ________ can take various forms, but all help patients keep track of their appointments.

Correct Answer
verified

Correct Answer
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A medical assistant may be responsible for setting up the list of topics to be discussed or presented at a meeting in the order of presentation. This list is called ____.

Correct Answer
verified

Which of the following appointment reminders is best used for appointments that need to be scheduled 6 months to a year away from the patient's current appointment?

Correct Answer
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A scheduling system that schedules four patients at intervals throughout the first half hour, leaving the second half of the hour unscheduled to allow for catching up before the next hour begins is called ________ scheduling.

Correct Answer
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A disadvantage of the open-hours scheduling system is that ____.

Correct Answer
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Time-specified or _______________ scheduling assumes a steady flow of patients throughout the day at regular, specified intervals.

Correct Answer
verified

The appropriate procedure to follow with a cancellation is to ____.

Correct Answer
verified

Exam 16: Schedule Management

In-office minor surgery such as a mole removal typically lasts ____.

Correct AnswerverifiedShow Answer

A medical assistant can help a physician make the most efficient use of his time by ____.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

What is the best approach to handling patient cancellations?

Correct AnswerverifiedShow Answer

A new patient calls the physician's office and asks how long the appointment will take. The best response is ____.

Correct AnswerverifiedShow Answer

Which of the following appointment scheduling systems is also called stream scheduling?

Correct AnswerverifiedShow Answer

Which patient information would the medical assistant provide when scheduling a patient's surgery?

Correct AnswerverifiedShow Answer

E-scheduling is another term for ____.

Correct AnswerverifiedShow Answer

The typical time allotted for a routine Pap smear and pelvic examination is ____.

Correct AnswerverifiedShow Answer

The physician has recommended that a patient have an annual breast examination. What is the best way to help a patient remember to schedule next year's appointment?

Correct AnswerverifiedShow Answer

Which of the following appointment scheduling systems allows patients to arrive at their own convenience with the understanding that they will be seen on a first-come, first-served basis?

Correct AnswerverifiedShow Answer

What is the standard abbreviation for blood pressure?

Correct AnswerverifiedShow Answer

Appointment ________ can take various forms, but all help patients keep track of their appointments.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedShow Answer

A medical assistant may be responsible for setting up the list of topics to be discussed or presented at a meeting in the order of presentation. This list is called ____.

Correct AnswerverifiedShow Answer

Which of the following appointment reminders is best used for appointments that need to be scheduled 6 months to a year away from the patient's current appointment?

Correct AnswerverifiedShow Answer

A scheduling system that schedules four patients at intervals throughout the first half hour, leaving the second half of the hour unscheduled to allow for catching up before the next hour begins is called ________ scheduling.

Correct AnswerverifiedShow Answer

A disadvantage of the open-hours scheduling system is that ____.

Correct AnswerverifiedShow Answer

Time-specified or _______________ scheduling assumes a steady flow of patients throughout the day at regular, specified intervals.

Correct AnswerverifiedShow Answer

The appropriate procedure to follow with a cancellation is to ____.

Correct AnswerverifiedShow Answer

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