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Geographical groupings are organizational groupings


A) that group specific customer segments.
B) in which sales territories are subdivided according to geographic location.
C) that represent the different departments or business activities within a firm.
D) in which a unit is responsible for specific product offerings.
E) that combine both market-based groupings with product groupings.

F) A) and E)
G) None of the above

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The strategic marketing process involves three phases: planning, implementation, and


A) review.
B) execution.
C) evaluation.
D) goal revision.
E) correction.

F) None of the above
G) A) and D)

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The actions taken in a situation (SWOT) analysis or Step 1 of the planning phase include which of these?


A) set market and product goals
B) select target markets
C) find points of difference
D) position the product
E) assess your own company

F) A) and E)
G) A) and D)

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To enhance its innovation and product-development capabilities, firms use two different kinds of metrics: output and input. Which of these is an input metric?


A) number of ideas or concepts in the new-product pipeline
B) number of new products or services launched
C) return on assets (ROA) for existing products or services
D) customer satisfaction with new products or services
E) revenue growth due to new products or services

F) B) and E)
G) All of the above

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Long-range marketing plans cover marketing investments and programs


A) from one quarter to the next.
B) from six months to one year.
C) for a single year.
D) two to five years into the future.
E) 5 to 10 years into the future.

F) A) and B)
G) A) and C)

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One of the generic business strategies that involves controlling expenses and, in turn, lowering product prices targeted at a narrow range of markets segments is referred to as a ________ strategy.


A) cost focus
B) cost-leadership focus
C) differentiation focus
D) differentiation
E) profit enhancement

F) A) and B)
G) A) and E)

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Reflecting on the research study of over 200 management tools and techniques, which of the following companies is an example of a firm that excels based on its organizational structure?


A) Costco
B) Home Depot
C) Lockheed Martin's Skunk Works
D) Coca-Cola
E) IBM

F) C) and D)
G) A) and E)

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The Four Actions Grid used in forming a blue ocean strategy includes which of these?


A) innovations to copy
B) competitive intelligence to acquire
C) products to develop
D) factors to raise
E) products to introduce

F) None of the above
G) D) and E)

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New Balance has no celebrity endorsers and does minimal advertising, yet the athletic shoe brand has about 10 percent of the sales in the athletic footwear market. The marketing team at New Balance estimates that to increase sales to 11 percent of the market will require an increase of $25 million in marketing effort and will result in an increase of its footwear sales of an additional $45 million. This 1 percent incremental increase from 10 to 11 percent is referred to as


A) a rating.
B) marginal market share.
C) a sales response margin.
D) a share point.
E) a direct response rate.

F) A) and B)
G) C) and D)

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According to a generic business strategy framework, there are two fundamental alternatives a firm can use to seek a competitive advantage. One of these is to


A) become the high-cost producer within the markets in which it competes.
B) adopt a "me too" strategy to achieve competitive parity.
C) become the low-cost producer within the markets in which it competes.
D) state its function in society to differentiate itself from competitors.
E) differentiate itself from competitors by developing similar marketing programs.

F) C) and E)
G) A) and D)

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The Betty Crocker marketing team that developed Warm Delights challenged the food scientists at General Mills to make an indulgent, delicious, and gooey dessert. They wanted all of these characteristics in the dessert exceptwhich?


A) no cleanup
B) a single portion
C) quick preparation
D) consistent great taste
E) priced below its competition

F) C) and D)
G) D) and E)

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The actions taken during the implementation phase of the strategic marketing process include


A) obtaining resources.
B) selecting target markets.
C) positioning the product.
D) finding points of difference.
E) developing the budget by estimating revenues, expenses, and profits.

F) A) and C)
G) A) and E)

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  Figure 22-3 -In the generic business strategies shown in Figure 22-3 above, Box C refers to a ________ strategy. A)  cost leadership B)  quality focus C)  differentiation focus D)  cost focus E)  differentiation Figure 22-3 -In the generic business strategies shown in Figure 22-3 above, Box C refers to a ________ strategy.


A) cost leadership
B) quality focus
C) differentiation focus
D) cost focus
E) differentiation

F) A) and D)
G) A) and C)

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List the five guidelines for improving implementation of marketing programs.

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The six guidelines for improving impleme...

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  Figure 22-1 -According to Figure 22-1 above, an additional annual marketing effort of $1 million is best spent after having already spent how much in marketing effort to date? A)  $1 million B)  $2 million C)  $3 million D)  $5 million E)  $6 million Figure 22-1 -According to Figure 22-1 above, an additional annual marketing effort of $1 million is best spent after having already spent how much in marketing effort to date?


A) $1 million
B) $2 million
C) $3 million
D) $5 million
E) $6 million

F) A) and E)
G) B) and E)

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The more a marketing plan is based on ________, the less uncertainty and fewer risks are associated with executing it.


A) opinions
B) intuition
C) facts and valid assumptions
D) past historical data
E) alternative contingencies

F) A) and B)
G) C) and D)

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Explain what blue ocean strategy is and describe the four actions that may be recommended for industry factors.

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A blue ocean strategy emphasizes the sim...

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Toyota is generally acknowledged as the best in the world in revolutionizing the design and manufacture of autos. Toyota managers created the doctrine of ________, or continuous improvement.


A) keiretsu
B) kaizen
C) kanban
D) meishi
E) zaibatsu

F) A) and C)
G) A) and E)

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One way to improve implementation is to communicate goals and the means of achieving them. At Toyota, its design teams stress ________-"go and see"-a message about both a goal and a means of achieving it.


A) keiretsu
B) genchi genbutsu
C) kaizen
D) zaibatsu
E) meishi

F) A) and B)
G) B) and D)

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Reflecting on the research study of over 200 management tools and techniques, which of the following companies is an example of a firm that excels based on a performance-oriented culture?


A) Costco
B) Google
C) Coca-Cola
D) Apple
E) Toyota

F) B) and E)
G) A) and B)

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